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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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Jan 16, 2023

In this week’s episode of the Scale Your Sales Podcast, my guest is Leslie Greenwood, the founder of Chief Evangelist Consulting and previously VP of Member Success and employee #5 of Pavillion. 

 

Leslie Greenwood is passionate about customer success and the power of Creating evangelists to increase adoption, build community and drive growth.

 

The Queen Connector, Leslie Greenwood, is part of the Top 100 Powerful Women in Sales and has 20 years of Leadership experience in Community, Customer Success, Support, Client Services and Sales.

 

Welcome to Scale Your Sales Podcast, Leslie Greenwood.

 

Timestamps


01:11- Importance of Customer Success

 

02:17- What Makes You a Great Connector

 

03:20 - How to Support Your Clients

 

04:45 - Balancing Early-Stage Companies

 

07:20 - Maintaining The Essence of a Growing Company

 

13:30 - Perspective on Diversity

 

15:42 - Breaking Barriers in Sales

 

20:30 - Strategy that Can Help to Scale Sales

 

https://www.linkedin.com/in/leslie-greenwood

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.

 

Book Janice to speak virtually at your next event https://janicebgordon.com    

 

LinkedIn: https://www.linkedin.com/in/janice-b-gordon  

 

Twitter: https://twitter.com/JaniceBGordon  

 

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast 

 

More on the blog https://scaleyoursales.co.uk/blog  

 

Instagram: https://www.instagram.com/janicebgordon 

 

Facebook: https://www.facebook.com/ScaleYourSalesJBG