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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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  2. #269 Charlene Li - Embracing AI for Effective Sales Leadership and Organizational Transformation

#269 Charlene Li - Embracing AI for Effective Sales Leadership and Organizational Transformation

Nov 25, 2024

In this weeks’ Scale Your Sales Podcast episode, my guest is Charlene Li.

 

Charlene Li is an expert on disruptive transformation strategy and leader and the NYTimes bestselling author of six books. She is working on her 7th book “Winning with Generative AI”. Charlene is graduate of Harvard College and Harvard Business School and was named one of the most creative people in business by Fast Company.

 

In today’s episode of Scale Your Sales podcast, Charlene explores the evolving intersection of technology and leadership, emphasizing the centrality of people and relationships over tools. She shares insights on leveraging AI in sales to balance automation with humanity, build trust through deeper customer understanding, and empower sales teams by eliminating routine tasks. The discussion includes overcoming AI-related fears, implementing responsible governance, and maximizing the potential of both people and technology.

 

Welcome to Scale Your Sales Podcast, Charlene Li.

 

 

Timestamps:

00:00 AI, sales challenges, leadership.

03:42 Building trust in AI requires transparency and respect.

08:11 Balancing FOMO and caution requires structured governance.

12:32 Scaffolding in sales: support, efficiency, human oversight.

13:48 Use AI to analyse organizational feedback efficiently.

17:47 Can AI enhance existing strategies effectively?

20:01 AI streamlines content creation for sales presentation.

25:53 Maximizing potential despite limitations, empowering individuals.

26:54 Shares wisdom on maximizing potential.

 

https://linkedin.com/in/charleneli

https://instagram.com/charleneli

https://twitter.com/charleneli

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

LinkedIn: https://www.linkedin.com/janice-b-gordon/

Twitter: https://twitter.com/JaniceBGordon

Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

More on the blog: https://scaleyoursales.co.uk/blog

Instagram: https://www.instagram.com/janicebgordon

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Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.