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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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  2. #279 Ejieme Eromosele - Elevating Sales with Customer Led Growth and Community Insights

#279 Ejieme Eromosele - Elevating Sales with Customer Led Growth and Community Insights

Feb 24, 2025

In this weeks’ Scale Your Sales Podcast episode, my guest is Ejieme Eromosele.

 

I’m a customer-led growth expert passionate about driving retention, expansion, and customer advocacy. I’m also the Founder of Success in Black, where I champion DEIB in Customer Success. With experience at Accenture, PwC, and The New York Times, I’ve built on delivering exceptional customer outcomes and business value.

 

In today’s episode of Scale Your Sales podcast, Ejieme explores customer-led growth as a key driver of sustainable revenue expansion, emphasizing the alignment of sales, marketing, and customer success for exponential impact. She introduces the concept of assumptive advocacy and the role of data in driving transformative customer insights. Committed to diversity, equity, and inclusion, Ejieme shares her journey in founding Success in Black, a community supporting Black professionals in customer success.

 

Welcome to Scale Your Sales Podcast, Ejieme Eromosele.

 

 

Timestamps:

00:00 Elevating Sales with Customer Led Growth and Community Insights

06:22 Leading EMEA Growth

09:57 Align Leadership for Customer Growth

11:42 Aligning Customer Goals with AI Tools

15:11 Seeding Future Customer Advocacy

20:37 Leveraging Data for Customer Solutions

21:35 Becoming a Trusted Customer Advisor

24:43 Compelling Vision and Customer Focus

30:19 Human-First Approach in Business

 

https://www.linkedin.com/in/ejieme/

 

 

Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.

 

Book Janice to speak virtually at your next event: https://janicebgordon.com

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Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast

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Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.