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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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Dec 12, 2022

In this week's episode of Scale Your Sales Podcast, my guest Tom Castley is an inspiring sales leader and an avid campaigner for diversity in sales.


Tom Castley recently led the launch of Outreach in EMEA and is now leading sales for Hook, an exciting UK startup focused on helping SaaS companies maximize Revenue to Renewal performance.


Welcome to Scale Your Sales Podcast, Tom Castley.




00:00 - Hook the Revenue Growth Platform


03:20 - The SaaS environment knows more about its prospects than their customers


05:55 - The emotional appeal of a Hunter rather than a Famer, organisations must focus on recognition.


08:40 - Relationship with the Customer: marketing handling food that has already gone off.


11:35 - Intent to churn or expansion index to assess growth account or need for investment.


14:30 - Anchor discovery process in customers' language with hypothesis XABC


20:15 - Tom looks beyond his success of gender diversity to cognitive diversity to push the envelope because it is self-serving; gender-diverse people stay longer and perform better.


27.00 - END


Janice B Gordon is the award-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.


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