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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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Nov 14, 2022

In this week's episode of the Scale Your Sales podcast, my next guest, LJ Harries, a marketer turned sales leader and through her company, EQ sales use Behavioral Science as a tool to influence and inspire buyers and salespeople.


LJ Harries helps businesses improve their overall sales operation. She addresses the problem and provides a sustainable solution to it.


Welcome to Scale Your Sales Podcast LJ Harries.




00:00 - Using Behavioural Science to Influence Customer


04:00 - Understanding behaviour because Sales is an interpersonal service and relationship


09:10 - Is the industry customer-centric?


12:20 - The problem with sales…


13:58 - The EQ Sales process of helping a company sales improve


 15:10 - Culture of Independence


17:10 - Practical strategy that will enable salespeople to build the buyer engagement


22:00 - Becoming a Sales Leader


Janice B Gordon is the award-winning Customer Growth Expert and founder of Scale Your Sales Framework. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth through customer experience and sales.


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