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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, No 8. of 42 Best Podcast For Every Sales Professional 2020. Dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how.

I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are the primary outcome of the business and marketing is a part of this sales process rather than the other way around. What is critical to a productive business is how the customer experiences the sales process and what outcomes the customer requires from the sale. The more focused you are on the customer outcome the more productive your sales process. More on Scale Your Sales website.

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  2. #102: Cynthia Barnes - Why its Essential that Salespeople Lead with Authentic Personality to Better Serve Customer

#102: Cynthia Barnes - Why its Essential that Salespeople Lead with Authentic Personality to Better Serve Customer

Sep 13, 2021

My next guest on Scale Your Sales podcast is a woman in Sales Influencer, Founder and CEO of the National Association of Women Sales Professionals.org. She is a LinkedIn Top Sales Influencer Creator of Thrive Strategies for Women in Sales and the Author of Reach the Top 1, a Strategic Game Plan for Warrior Women in Sales. She is known for motivating others to feel confident empowered and brave. Welcome to Scale Your Sales Podcast Cynthia Barnes 

00:00 Why its Essential that Salespeople Lead with Authentic Personality to Better Serve Customers 

02:54 Cynthia says, to reach the Top 1%, Salespeople should show up their True Selves with the Empathy to build customer Relationships. 

5:42 Why it’s Important to Connect with People who Know your Challenges, Empathize with your Struggle, and can Help you Through it. 

11:06 You got to have the Balance, Mary Kay said God first, Family second, Career third, anything out of that order will lead to Destruction. 

13:30 Companies need to embrace Diversity as it is the Right thing to do, rather than it leads to Greater Revenue or Customers Expect it.  

16:57 On diversity, Cynthia says, we Attract on Similarities but we Grow on Differences 

21:05 Three types of people in the world, those Make Things Happen, those Wait for Things to happen, those Wonder What Happened. Which are you? 

23:37 To Build Trust, Salespeople must know your Prospects and Customers like Best Friend, you Can't get them to Trust you until you Get to Know them 

26:46 End 

linkedin.com/in/cynthiabarnes 

nawsp.org (NAWSP) 

Check out her podcast: podcasts.apple.com/us/podcast/unstoppable-with-cynthia-barnes/id1575599319 

 

Janice B Gordon, the awarding-winning Customer Growth Expert and founder of Scale Your Sales, listed 25 of the Top 100 Global Business Influencers in 2017. Janice helps companies around the world adopt the Scale Your Sales framework to develop their leading-edge capabilities in securing, maintaining, and growing their most valued customer relationships for long-term value and partnership.  

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